Customer Care
Warranty
Beacon Blinds stands behind every installation with clear warranty coverage and responsive service.
5-Year Product & Parts Warranty
All window treatments installed by Beacon Blinds are covered by a five-year warranty on the product and its component parts. This warranty covers defects in materials and workmanship under normal residential use. If a product component fails due to a manufacturing defect within the warranty period, Beacon Blinds will arrange for repair or replacement at no cost to the homeowner.
2-Year Labor Warranty
In addition to the product warranty, Beacon Blinds provides a two-year labor warranty covering the professional installation. If an installation-related issue arises within two years of the original install date, our team will return to correct it at no additional charge.
Exclusions
This warranty does not cover damage resulting from misuse, abuse, accidents, unauthorized modifications, improper cleaning, or normal wear and tear (including fading from sun exposure). Warranties apply to the original purchaser at the original installation address and are non-transferable unless otherwise agreed in writing.
Warranty Service
To request warranty service, contact Beacon Blinds by phone at (512) 930-1188 or by email at info@beaconblinds.com. Please have your order number and a description of the issue ready. Our team will assess the situation and coordinate any necessary repairs or replacements.
Warranty Transfer
Warranty coverage is tied to the original purchaser and installation address. If you sell your home, please contact Beacon Blinds to discuss whether warranty transfer is available for your specific products.